Home > TERMS AND CONDITIONS

You must carefully read the following Terms & conditions before your booking procedure. The full balance is then due 60 days prior to departure. If the balance is not received by this date the booking will be deemed cancelled and cancellation fees applied.

a) Legal Holiday Contract
All bookings are made with Berg Reisen Nepal P. Ltd. under the license Regd. no. 2700/075/76. By booking, a trip with us indicates that you have agreed to these Booking Conditions and your booking will be accepted by us on this basis. The services to be provided are those given to in our cost includes & excludes.

b) Booking Confirmation and Payment
To secure a booking, the Company must receive payment of the minimum nonrefundable deposit of 20% of trip cost and in the case of bookings made within 5 weeks of departure, the full trip price.
Trips, you might require full payment must be received at an earlier stage before the start of your tour. You will be advised at the time of booking when this is the case.

c) Validity
Itineraries, prices and dates we published in the website and we have given you by email valid 1 year only starting from 01 January until 31 December.

d) Your Details
In order to confirm your trip bookings and arrangements, you must provide all requested details at booking time. Necessary details include your full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any dietary notes, medical conditions you have which may affect your ability to complete your travel arrangements.

e) Transfer of booking and amendment to bookings
If you wish to change any bookings made on the original booking or transfer to another trip you should first inform to Berg Reisen Nepal P. Ltd. in writing.

f) Cancellation Policy

(i) Cancellation by the traveler:
If you cancel some or all portions of your booking, there will be cancellation fees. A cancellation will only be effective when we receive and acknowledge written email from you. If you cancel a trip, following cancellation fees will apply:

• Before 45 days prior to departure: 25% of trip price
• 1 Week prior to departure: 75% of trip price
• Less than a week prior to departure: 100% of trip price

Please note that different cancellation conditions may apply to short breaks, extension trips and adventure activities. Please note that for certain travel arrangements the cancellation charge may be higher than mentioned above. In certain cases a 100% cancellation fee applies as soon as the booking is made and the ticket is issued. Please ask for full details of cancellation charges at time of booking. You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees.

(ii) Cancellation by Company (Berg Reisen Nepal P. Ltd.)
We may cancel a trip your trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred because of your booking including but not limited to visas, vaccinations, and travel insurance excess or non-refundable flights.

g) Fitness and health requirements
We recommend all participants take regular exercise before your trip. For trekking trips, we require that you undergo a medical examination and have a doctor complete our medical questionnaire to ascertain adequate fitness for the selected trek. If you suffer from severe heart, chest, muscular or respiratory disorders, are a severe asthmatic or have high blood pressure we strongly advise against joining a trek. Should your medical questionnaire indicate that your doctor does not deem you fit enough to undertake a trek we will refund your deposit in full. Your medical questionnaire must be completed and returned to this office before final documents can be issued.

h) Change of itinerary (during you’re in trip)
Due to uncertain reasons of bad weather, terrorism, closure, natural disaster, sometimes we might have to change your travel itinerary and we reserve right to change itinerary in your favor to response immediate problem.

While you are trekking, if you would like to shorten the trip or skip some of day of your trip, would like to return before planned trip, or would like to change the travel itinerary, our field team and we will be flexible on it. However, our support crew needs to check the feasibility and availability. If there any additional cost because of changes travel itinerary, additional cost have to borne by you. If you wish you return or skip your trip, there will not be any refund for unused services.

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